Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately, we cannot offer you a refund or an exchange. To be eligible
for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging. All returns must have
a Return Authorization Number (RA#) which, if eligible, we can provide via email, once we have all the required information. This RA# email will have all the proper return instructions. Please forward requests to sales@dogswagi.com

Exceptions:

Litter Kwitter – Not eligible for return and will not qualify for a credit.
Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Refused Orders – Should you  decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown:

15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee.

Exchanges
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher’s items are not eligible to be waived.

Refunds( if Applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your
refund is officially posted.

Next, contact your bank. There is often some processing time before a
refund is posted.

If you’ve done all of this and you still have not received your refund yet,
please contact us at sales@dogswagi.com

Sale and Discontinued Items (if applicable):
Only regular priced items may be refunded, sale items and discontinued
items, cannot be refunded.
Cancellations:
Any order that is canceled after 24 hours is subject to a 10% administration
fee, whether or not your order has shipped. If the order has left the
warehouse, you (the buyer) will also be responsible for the return shipping
fees.

Cancellations:
Any order that is canceled after 24 hours is subject to a 10% administration
fee, whether or not your order has shipped. If the order has left the
warehouse, you (the buyer) will also be responsible for the return shipping
fees.